info@acpsolutions.us 2533 N MARSHFIELD AVE CHICAGO, IL 60614 +1(206) 397-9402

Terms & Conditions

ACP Solutions provides affordable appliance and home system protection plans to homeowners in the United States.

Billing Policy

We follow a post-service billing model. Clients are charged only after the completion of a requested service — such as a repair, replacement, or support visit.

Client Responsibilities

  • Submit accurate contact and property information

  • Provide reasonable access for service appointments

  • Settle service invoices using a valid credit card after service completion

Service Terms

  • Covered items and services will be detailed in your selected protection plan

  • Pre-existing issues or non-covered breakdowns are not included

  • We reserve the right to update plan features or pricing without notice

Payment Terms

  • Invoices are issued only after the completion of service

  • Payments must be made promptly using a credit card

  • Non-payment may result in suspension of service eligibility

Intellectual Property

All website content, service documentation, and branding materials are owned by ACP Solutions and cannot be reused without written permission.

Limitation of Liability

ACP Solutions is not responsible for:

  • Loss of revenue or personal inconvenience due to service delays

  • Failures due to third-party systems (e.g., electricity, HVAC units not under plan)

  • Issues resulting from misuse, neglect, or unsafe installation

Modifications

We may update these Terms & Conditions periodically. The current version will always be available at https://acpsolutions.us/

Refund and Cancellation Policy

  1. Post-Service Billing Model

    We do not collect any upfront payments. All charges are made only after the completion and approval of a service request.

    When Refunds Are Applicable

    Refunds are considered only in the following cases:

    • A duplicate credit card charge was made

    • A service was invoiced in error

    • The service was not delivered due to cancellation by ACP Solutions

    Refund requests must be made within 7 business days of receiving the invoice.

    Non-Refundable Circumstances

    We do not issue refunds in cases where:

    • The service has been completed and the client has approved the work

    • Delays or issues were caused by client unavailability or incorrect information

    • A valid service was provided as per the selected coverage plan

    Revisions & Resolution

    If you are unsatisfied with a service outcome, we will attempt to resolve the issue through follow-up visits or corrections before billing.

    Request a Refund

    To request a refund review, please email:

    • info@acpsolutions.us
      Include:

    • Your name

    • Service date

    • Invoice number

    • Reason for the request

    Our team will respond within 2–3 business days.

    Credit Card Payment Compliance Notice

    To remain in compliance with major credit card processors (e.g., Visa, Mastercard, Amex):

    • We clearly display that no payment is required in advance

    • Charges are applied after service delivery and client approval

    • All personal and payment data is handled securely via SSL encryption

    • A transparent refund policy is in place and accessible on our website

    • Our full contact information is available in the footer and contact page

Solutions

Your Home, Our Priority — Because Safety, Comfort, and Care Should Never Be Compromised

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© 2024. All rights reserved.

info@acpsolutions.us

2533 N MARSHFIELD AVE
CHICAGO, IL 60614

+1(206) 397-9402