REFUND POLICY

Refund and Cancellation Policy

All plan services are delivered digitally within 1-7 days of the order date.

We encourage our clients to review our Refund Policy below to ensure clarity on the terms that apply. Our goal is to provide high-quality services and deliver the best experience for every client. Refunds are processed as a courtesy, but our management reserves the right to deny any request.

Refund Policy

We offer a 30-day money-back guarantee for new purchases. If you are dissatisfied with our service, you may request a refund within this period. Refunds will be processed within 30 working days and will be issued to the original payment method (credit/debit card, or bank transfer).

Refunds and cancellations will be considered under the following circumstances:

1. Non-Delivery of Product: If you do not receive the product due to email issues, please contact us. Claims for non-delivery must be submitted within 30 days of purchase.

2. Download or Unzipping Issues: If you encounter issues downloading or unzipping the product, please contact our Technical Support within 30 days. Failure to do so may result in the forfeiture of a refund.

3. Product Defects: While we thoroughly test our products, unexpected errors may occur. If an error is found, it will be rectified within 72 hours. If unresolved, a full refund will be issued, or a replacement of equal value may be provided. Please note, we may request temporary access to your server for troubleshooting. Failure to provide access may delay or invalidate the refund request.

4. Product Not as Described: If the product received does not match its description on the website, contact our Technical Support within 30 days with clear evidence. Refunds will not be issued for complaints based on incorrect expectations.

Children's Policy: Our services are only available to individuals aged 18 or older. We do not knowingly collect personal information from children under 13. If a child has provided personal information, please contact us, and we will take immediate steps to remove the data and cancel the order.

For any questions or clarifications regarding this policy, please reach out to us at:
info@acpsolutions.us