Post-Service Billing Model

We do not collect any upfront payments. All charges are made only after the completion and approval of a service request.

When Refunds Are Applicable

Refunds are considered only in the following cases:

• A duplicate credit card charge was made

• A service was invoiced in error

• The service was not delivered due to cancellation by Lumin Solutions

Refund requests must be made within 7 business days of receiving the invoice.

Non-Refundable Circumstances

We do not issue refunds in cases where:

• The service has been completed and the client has approved the work

• Delays or issues were caused by client unavailability or incorrect information

• A valid service was provided as per the selected coverage plan

Revisions & Resolution

If you are unsatisfied with a service outcome, we will attempt to resolve the issue through follow-up visits or corrections before billing.

Request a Refund

To request a refund review, please email:

• info@acpsolutions.us
  Include:

• Your name

• Service date

• Invoice number

• Reason for the request

Our team will respond within 2–3 business days.

Credit Card Payment Compliance Notice

To remain in compliance with major credit card processors (e.g., Visa, Mastercard, Amex):

• We clearly display that no payment is required in advance

• Charges are applied after service delivery and client approval

• All personal and payment data is handled securely via SSL encryption

• A transparent refund policy is in place and accessible on our website

• Our full contact information is available in the footer and contact page
  info@acpsolutions.us